1. Introduction
[MAYKA — full registered company name], with its registered office at [address], tax number [number], respects the privacy of visitors to mayka.digital, users of the MAYKA assessment and persons who contact us by form, email or other communication channels.
This Privacy Policy explains what personal data we may collect, why and on what legal basis we process it, to whom it may be disclosed, how long it is retained and what rights you have.
2. Data controller
Controller: [full company name]. Registered office: [address]. Tax / registration number: [number]. Privacy contact: privacy@mayka.digital. General contact: info@mayka.digital.
3. Data we may collect
- Identification and business contact data you provide, including name, position, company, address, telephone number, email address, country and the content of your enquiry.
- Data connected with the MAA™ assessment, including information about the company, stores, organisational structure, operational and technical processes, ERP/POS/WMS/PIM systems, price changes, employee workflows, answers, results, priorities and reports.
- Technical data such as IP address, device and browser type, operating system, date and time of access, visited pages, referral source and basic usage or error data.
- Please do not submit special categories of personal data through the assessment unless this has been explicitly agreed and is legally justified.
4. Purposes and legal bases
We process data to answer enquiries, arrange meetings, conduct the MAA™ assessment, calculate indicators, prepare recommendations and proposals, provide and improve services, protect system security, communicate with clients and comply with legal obligations.
The legal basis may include steps taken at your request before entering into a contract, performance of a contract, legitimate interests, consent where required and compliance with legal obligations.
5. Automated processing and assessment results
MAA™ may use predefined rules, scoring, coefficients and algorithms to calculate indicators and prepare recommendations. The results support business decision-making and do not constitute a decision that automatically produces legal effects for an individual. Final recommendations may include additional human review.
6. Cookies and similar technologies
Necessary cookies may be used for security, sessions, language settings and forms. Analytics cookies may be used to understand visits and performance. Marketing cookies will be used only if introduced and supported by an appropriate legal basis, including consent where required. A separate cookie policy should list the actual tools, providers, purposes and retention periods.
7. Recipients and processors
- Authorised MAYKA employees and collaborators.
- Hosting, cloud, email, IT support, analytics and security providers.
- Accountants, legal and professional advisers.
- Project partners where necessary and contractually agreed.
- Competent authorities where required by law.
8. International transfers
Some service providers may process data outside Montenegro. Where applicable, we use appropriate safeguards such as standard contractual clauses, adequacy decisions or other permitted transfer mechanisms.
9. Retention periods
We retain data only for as long as necessary. Indicatively: contact enquiries and prospect data for up to 24 months after the last relevant communication; MAA™ assessment data during the assessment and up to [36] months afterwards unless agreed otherwise; client and contractual records for the relationship and statutory periods; technical and security logs generally from 30 days to 12 months; consent-based data until consent is withdrawn or the purpose ends.
10. Data security
We apply appropriate technical and organisational measures, which may include access controls, restricted permissions, account and password protection, transport encryption, backups, system updates, event logging, confidentiality obligations, processor agreements and incident-response procedures.
11. Your rights
- To obtain confirmation whether we process your personal data and request access.
- To request correction of inaccurate or incomplete data.
- To request deletion or restriction where the legal conditions are met.
- To object to processing based on legitimate interests.
- To withdraw consent at any time.
- To request data portability where applicable.
- To lodge a complaint with the competent supervisory authority.
12. Supervisory authority
You may contact the Agency for Personal Data Protection and Free Access to Information of Montenegro (AZLP). You may first contact us at privacy@mayka.digital so that we can try to resolve the matter directly.
13. Children
The website and MAYKA services are intended for business users and are not directed to children. We do not knowingly collect children’s personal data.
14. External links
The website may link to partners, manufacturers, social networks or other third parties. MAYKA does not control their privacy practices or content.
15. Changes to this Policy
We may update this Policy to reflect changes in services, technology or law. The current version and last-updated date will be published on the website.
Before publication, confirm
The full registered company name, address and tax number; effective date; privacy email; retention period for MAA™ assessments; actual hosting, email, analytics and cookie services; whether registration is required; whether MAA™ is formally protected; and whether the website is exclusively B2B.